By accepting this policy and creating an account with Pivotel (“we” or “us”) you are confirming that you have read and understand this policy including how and why we use your information. If you don’t want us to collect or process your personal information in the ways described in this policy, you must not use our satellite services (collectively, the “Service”). Please be aware that while we impose certain use restrictions in our Terms of Use, we are not and cannot be responsible for any user or third party’s(ies’) use of information. This Policy only applies to any information you provide to us.

Information We Collect

When you use our Service we may collect the following information:

  • Account creation information including email address, password, address, and your name
  • Latitude and longitude of your location when you initiate use of the Service
  • The times, dates, and length of your use of the Service
  • Telephone numbers called through the Service
  • Transaction history

How We Use Information We Collect

When you access the Service, you consent to our processing and retention of your data which data we will process and retain in compliance with our internal data retention policy, as amended from time to time. This data will be retained to service your account, and developing new services and products related to the Service, and as otherwise provided in this Policy. All information collected by us is used for maintaining and operating the Service and your account.

How Your Information May be Shared

We will only share your information as necessary to carry out actions taken by you through the Service. For instance, when you place a voice call through the Service, we will have to provide information like the number from which you are placing the call to other services in order to complete the call. As another example, when you send an email through the Service, we will have to provide the necessary information to other carriers to complete delivery of the email.

Cooperation with and Reports to Law Enforcement

We may be required to provide certain records to law enforcement and regulatory bodies either as a result of an official request or as required by applicable law.

Third Party Data Collection

Payment Processing

When you create an account with us to use the Service, your payment information is provided directly to one of our third party payment processors. We never receive your credit card, debit card, or banking information. Each such third party payment processor has its own Privacy Policy and Terms of Use and is not governed by this Policy or our Terms of Use. When you make a purchase, you are submitting your data directly to one of such third party payment processors. As such, prior to submitting your data, you will need to review the Privacy Policy and Terms of Use for the relevant third party payment processor to learn about their data collection and retention policies.


For any questions about this policy or your data please contact our Data Privacy Officer (“DPO”) as follows:


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Information Security

We have measures in place to protect the security of your personal information from unauthorized access or use, such as by using encryption technology.

Withdrawal of Consent

If you would like to withdraw your consent at any time, you may do so by requesting account deletion from our DPO. For fraud prevention, in order to request your account be deleted you must be able to log into your account.

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time in accordance with this provision. If we make changes to this Privacy Policy, we will post the revised Privacy Policy on our website and update the “Last Updated” date at the top of this Privacy Policy. We will also provide you with notice of the modification by email. If you disagree with the revised Privacy Policy, you may cancel your account. If you do not cancel your account before the date the revised Privacy Policy becomes effective, your continued access to or use of our Service and/or website will be subject to the revised Privacy Policy.